The European Commission gave Shain a month to stop cheating buyers
The European Commission gave a month on the Chinese retail website Shain to remove some commercial practices that mislead or force consumers to buy it.
According to the committee, which announced on Tuesday that it has coordinated the investigation by consumer protection authorities in Belgium, France, Ireland and the Netherlands, Shane must propose how it will remove six commercial practices that are considered fraudulent or misleading, or will be fined in any of the European countries in which they apply them.
According to the committee, it is about:
- Allegations that better offers are offered by displaying price reductions such as Discounts are not based on actual « previous prices »S
- Pressing users to complete purchases for a specified timein which the offers are valid.
- Display incomplete and false information about the right to return of goods and reimbursement, as well as the non -processing of returns and reimbursement in accordance with the rights of consumers in the EU.
- Use of product labelswho suggest that the product offers something special when the function is actually required by law.
- Misleading allegations that goods sold are produced in a sustainable manner or with durable materials.
- Difficult contact information in case of questions or complaints from users.
The Chinese merchant must also provide information on how to certify the truth of the charts, reviews and evaluations published on the site.
« Tictoc » and 5 more Chinese companies sent personal data to Europeans home
The European Commission has launched an investigation by Shane and the other Chinese online store, the Temo, under the Digital Services Act (DSA), which continues.
The committee says that if Shane answered her questions, she is ready to start dialogue to settle problems with the company. Otherwise, she will be fined that can reach up to 6% of her world turnover according to the DSA.
