Tallinn airport won the title of the best in Europe
The Tallinn Airport received the ASQ 2024 International Award for the best quality of service among European airports with passenger traffic from two to five million people.
BNS writes about this on Tuesday, referring to the material of Rus.postimees, noting that the Tallinn airport was also awarded the title “The Most pleasant airport of Europe”, which confirms his desire to ensure the exceptional quality of passenger service.
ASQ awards are considered the highest quality standard in the field of airport service. The winners are determined on the basis of passenger reviews, which makes this award a particularly valuable recognition, since it reflects the real impressions of travelers.
“This award is an achievement for our entire team,” said Riivo Tuvika, chairman of the board of the Tallinn airport. “We are constantly investing in improving the service, providing a convenient registration process, a high level of services and comfort for our passengers. These awards confirm that our efforts have paid off, and passengers highly appreciate our work. ”
According to the publication, the passengers chose the Tallinn airport because:
- Convenient and compact terminal – it provides fast and comfortable navigation at the airport, reducing stress and saving time.
- A high level of service – from security to the work of personnel at landing outputs, creating a pleasant atmosphere for passengers.
- A wide selection of shops and cafes – satisfies the most diverse needs of travelers.
- Modern digital solutions – help passengers easily navigate, receive information and use services.
- Constant investments in infrastructure – create a modern and well -organized airport environment.
According to Justin Erbacci, Director General of Airports Council International, this award indicates the ability of the Tallinn airport to exceed passengers. “In the modern world, where travelers grow requests, airports need to be constantly developing. ASQ Awards 2024 notes those airports that create memorable and unhindered experience for passengers, ”said Erbacci.
The ceremony of presenting the award will be held on September 10, 2025 in Guangzhou, China.
The ASQ program (AirPort Service Quality is a leading system of measuring and comparing client experience at airports. It covers more than 400 airports in more than 95 countries.
ASQ 2024 awards are based on the reviews of passengers collected during the year, and evaluate more than 30 parameters, including registration, safety, comfort, cleanliness and quality of services.
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