S Group made a change in their food orders that one customer calls “the top of stupidity”
Plastic|According to Emilia Ala-Kurikka, who is responsible for HOK-Elanto’s online store, they have also thought about folding and recovering plastic boxes instead of plastic bags or cardboard boxes.
The abstract is made by artificial intelligence and checked by man.
The S Group has started packing e-commerce orders for plastic bags in the Helsinki metropolitan area, which has aroused anger in customers.
The change is related to the new collection center in Vantaa, where most of the e -commerce orders in the Helsinki metropolitan area will be delivered.
The S Group also tests cardboard boxes and says he is looking for the best overall solution for packaging materials.
« This is the peak of stupidity. I’m really angry. ”
This is the opinion of Espoo Anita foot It is that the S Group in the Helsinki Metropolitan Area has begun to pack food shopping ordered from online stores in plastic bags.
Previously, orders were delivered in cardboard boxes.
Changing the packaging material is related to the S Group to the new collection centerthat was introduced at Verimies of Vantaa in June last year.
The majority of e-commerce orders delivered to the Helsinki Metropolitan Area and Southern Uusimaa home are already delivered from the center, since they were previously collected in stores.
The change is made in stages.
Elm says that it has subscribed to food since last spring through both the S and K Group, and in the past orders have been delivered in cardboard boxes.
When he recently ordered the S Group for about ten days of grocery shopping, there were six plastic bags.
« I was so shocked about it. I try to avoid buying plastic bags and I always use durable bags. This plastic bag has nothing to do with the reason, » Jalava says.
Jalava says that in the past, the driver has delivered his order in a few cardboard boxes.
« The driver was just as stuck as I was. There were three plastic bags hanging on each arm. »
Jalava is also worried that, for example, yogurt jars break in plastic bags more easily than cardboard boxes or apples are knocking.
Also Helsinki Teija Hammar wonders about packing shopping in plastic bags.
« In the past, a week or two food came with five or six cardboard boxes. Now there are 15 plastic bags. At the same time, they are making a way to reduce the use of plastic bags. »
For example, one bag may have only had a six can soft drink pack, Hammar says.
He says he has ordered food from the online Prism and was pleased with the service.
« I have been able to choose that it comes from that Middle Prism. And there is a person who collects and chooses the product carefully. There has been no complaining. »
HOK-Elanto opened the largest food in Finland’s online store collectible center in Vantaa in the summer of 2024.
Collector It may also have been calling and asking if the missing product can be replaced by another.
« It’s been really human, » Hammar says.
After the products began to be collected at the new collectible center, Hammar’s mind has changed.
The Vantaa Collecting Center is automation -assisted, meaning that there are robots in addition to human collectors.
Hammar feels that the available product range has been reduced. Product dates have also been shorter than before.
« I can’t get nearly everything I need. I no longer dare to order fruits and vegetables because they are not what I wanted. Let’s say that the annoyance has flown. »
Both Jalava and Hammar have provided feedback to the S Group.
HOK-Elanto Development Director of the e -commerce Jukka Ranua He says that last week and this week’s Vantaa Collecting Center edits have been tried cardboard boxes.
According to Ranua, plastic bags and cardboard boxes become both positive and negative feedback.
« Of course, for a long time, our goal is, of course, to choose the packaging material that is the best for the whole, » Ranua says.
« That’s why we put our tests on what works. That the collection succeeds, the products remain intact, the transport is successful and there is some kind of further recycling. »
Ranua emphasizes that the Vantaa Collecting Center is still in the early stages and the packaging materials for orders are in constant report.
S Group has also tried deposit and returning permanent bags in store collection.
Foldable and recovered plastic boxes have also been considered, says SOK at the SOK online store Emilia Ala-Kurikka.
According to Ala-Kurikka, customer feedback is listened to with a sensitive ear and the activity is corrected if necessary.
« For this automation warehouse, we immediately noticed that customers were annoyed with plastic bags. That’s why last and this week have had cardboard boxes in use. »
« Of course, when we do something new and structure with new technology, there may be some small moments when we cannot always fulfill the customer’s wish in the best possible way, » Ala-Kurikka says.
S Group is, like other grocery chains, committed to a plastic bag agreementwhich is aimed at spending less than 40 plastic bags per year by the end of 2025.
The retail chain also campaigned last year Together with other trades in the field, to reduce the consumption of plastic bags.
On average, a Finn buys 63 plastic bags a year, told HS in October.
Bend And Ala-Kurikka confirms the readers’ observation that the number of product titles in the collection center is less than in some stores.
“The goal is to have a relevant selection that covers the need for e-shopping. There may not be a variant of every product group, but there must be different packaging sizes, a few different brands and special diets covered extensively,” says Ranua.
Ranua reminds us that there may also be products at the collection center that is not for sale in a single shop.
