Relatives warn of Foreneede Care’s retirement home: « shocked »
When Johan Larsson in Nyköping was told that his grandmother Ingrid Svensson got worse, he went all the way from Södermanland to Krokom in Jämtland to visit. Ingrid had moved into a room on Tullkvarnsvägen in the summer of 2023.
– When me and my brother came in and asked for Grandma, the staff looked at us confused. After a while, one asked if we had come to clean out her room, says Johan Larsson.
Ingrid had died a few days earlier, but no one in the staff called Johan and his brother – even though they registered as the closest relatives. Their grandmother died without their family.
– We were both shocked. You were disappointed and did not want it to go like that. It was the worst for Grandma of course. They said she was in poor condition at the end.
“New and fresh accommodation With homely community spaces, roof terrace and garden, ”writes Foreneede Care – Sweden’s third largest player in the market for the elderly – about Tullkvarnsvägen.
The « mountain view » which is promised in the brochure is difficult to imagine. Cald and a earthy slope is what many people look like.
The newly built accommodation has been hit by mice and rat traps were exhibited before Christmas in, among other things, the dining room.
– The mice are a little everywhere and have been to the residents at night, says a person who works at the accommodation.
Last year has several Alarms came from accommodation run by Foreneede Care. During 2024 and 2025, there are six elderly homes, which is about one in ten residents that the company operates in Sweden.
The criticism is about low staffing, lack of skills and resources. The result has been extensive the white, withdrawn agreements and warnings from dissatisfied municipalities.
Foreneede Care AB, which is owned by the Danish care giant with the same name, had sales of SEK 1.7 billion in 2023. The company has grown sharply in recent years after the acquisition of the competitor’s responsibility and care two years ago.
Krokom has received Several complaints from the elderly and their relatives lately. It is about sub -staffing, that the staff speaks bad Swedish and that the response and care are too poor. The dissatisfaction has contributed to around ten rooms being empty.
The municipality has found a number of deficiencies on Tullkvarnsvägen and requires a fine of SEK 1.55 million from Foreneede Care.
– We feel bad that our citizens are feeling bad, says Gunnel Persson Westin (S), chairman of Social Committee.
But she sees no opportunity to demolish the contract with Foreneede Care. The agreement also means that the municipality must pay for the empty places.
Michael Söderholm in Krokom is one of those who has had enough. His father is ill in dementia and disappeared from Tullkvarnsvägen this summer.
– On July 6 in the evening, a woman called me and asked if my father could be out and go on the country road all alone. He was then four kilometers from the property, says Michael Söderholm.
He describes how his 86-year-old father Bernt Hasar one decimeter per step and that it must therefore have taken well over an hour to get so far from the accommodation.
– I threw myself in the car and went and picked him up. It was just lucky that he had not gone to the forest. When we got back to the accommodation no one had missed him. They had no control, says Michael Söderholm.
He had several times had discussions that the father has lost weight and that dental care alerted that the teeth were not brushed properly for six months.
– The staff said that Dad was defiant and did not want to brush his teeth. And it came to light that he often missed breakfast because he was sedative at night.
There was no time to play and calm.
With warmth in the voice tells Michael about how much his father meant to him and his brother. The parents were involved in the sons’ rally driving and always set up and were there.
– I was damned and felt that now it is enough. Dad has always been incredibly supportive and we have been a close family. We couldn’t keep him in that place.
Eventually, a Lex Sarah notification was made and in August Bernt moved into a municipal dementia residence. Now he has gained ten pounds and is more harmonious, says Michael Söderholm.
Tullkvarnsvägen have had Signing lists where the staff cruises in what help the residents received. Some nursing efforts must be done several times a week, while other things like cleaning and shower should be done once a week.
But lists that DN took part in gaps empty. At a pensioner, there is no signing for completed nail cutting and cleaning for three months last year.
– I don’t know to what extent my mom gets help. Now we were there this weekend and the nails were long and black, says a relative.
Foreneede Care has an Instagram account for Tullkvarnsvägen where images from tip walks, champagne tasting and holidays are shown. But according to relatives, the activities are often canceled.
On Midsummer Eve, Ice Sea, Matjessill and Västerbotten pie stood on the menu.
– It was promised a nice food that everyone was looking forward to, instead it became salmon pudding for lunch and raggmunk for dinner. The staff forgot about the midsummer buffet, says Elisabeth Niva, whose 94-year-old father Gunnar lived on Tullkvarnsvägen.
Gunnar called her And was angry and disappointed that there was no celebration with extra goodies on the plate. Elisabeth Niva went there the next day and sorted out the situation.
– The staff did not know how to set up herring and serve so I had to move in. There are many in the staff who are foreign-born and not acquainted with Swedish traditions, but they were grateful for the help, says Elisabeth Niva, who himself was a SFI teacher.
The voice bursts when she talks about how the father’s last time in life became. She believes that the teeth were not managed and that he was not showered as often as he needed. When he alerted the staff, it took so long that he instead called his daughter.
– He could sit in the toilet and say « now I’ve waited so long without getting help ». There was a printed atmosphere in the department, it felt like an institution.
Gunnar was social, happy and liked to talk and play cards. His laughter was infected, says Elisabeth when we are seen at home with her in the timbered house that Gunnar once built. He was always active. Hunted, fished and danced.
When he fell asleep in August 2024, she baked cinnamon buns and took to the department to invite the elderly. They were still warm when she arrived at the accommodation. But homemade was against Foreneede Care’s rules because there was no table of contents, says Elisabeth Niva.
– The staff threw them in the garbage, I saw how they were at the bottom of a garbage basket. Tullkvarnsvägen was just a big disappointment for my dad, she says.
The elderly at the accommodation settles before 21 o’clock when the night shift goes on. To get everyone in bed, the laying starts immediately after dinner. This means that some are put as early as 17.30, according to staff with whom DN talked.
Foreneede Care’s CEO Madeleine Lundström does not want to put up an interview. Instead, we get written answers from Roy Sundvall, who is the communications manager at the company.
DN has asked eleven questions about the mice, toothbrushing and other misconduct on Tullkvarnsvägen. We do not get answers to the specific questions without a general statement:
“You create a simplified and misleading picture of our business. A small part of our operations have had challenges, and we work purposefully to solve them.
We have an ongoing dialogue with relatives, municipalities and supervisory authorities to ensure that we meet our high demands. When something fails, we follow up, analyze causes and take measures to ensure that it is not repeated, ”writes Roy Sundvall.
