Nordea’s customer wondered when 200,000 euros appeared in the app
Bank|Journalist Pauli Reinikainen wondered about the bank’s way of reacting.
The abstract is made by artificial intelligence and checked by man.
Journalist Pauli Reinikainen was amazed when the Nordea Mobile Bank showed his savings $ 200,000 too much.
Nordea’s customer service publicly commented on the matter on social media, asking about the origin of the money.
Riikka Taivassalo, Director of Communications at Nordea, said that there was no disturbance in the bank’s services and that unclear situations are resolved directly with the customer.
Supplier Pauli Reinikainen confused on Wednesday morning as he opened Nordea’s mobile bank.
According to the application, the sum of Reinikainen’s savings and investments was more than € 200,000 higher than reality.
In individual accounts, the figures looked right, but for some reason the application looked wrong.
Reinikainen told about the matter In x.
« I have been very pleased with the customer and I understand that mistakes happen. But a little surprise to their customer service’s way of doing things. »
According to Reinikainen, Nordea was not personally contacted, but the company commented directly under this publication on X.
« Hi Pauli! Has the origin of the money still clear?
According to Reinikainen, it is amazing that the bank began to publicly inquire about the origin of the money.
“There have been no disruptions in our services that have had an effect like the one described and there are no other similar cases. Riikka Taivassalo by email to HS.
The disruption in the Reinikainen application was corrected shortly after he had made a publication on social media.
