New secure delivery at Bpost: Only if you can show code, do you get your package

If you receive a Bpost package, it can now happen that you have to submit an identification code. Web shops can opt for a ‘secure delivery’ by the postal company, where the customer receives a code via mail and the app. You then show that to the postman before you can receive the package.

The system should prevent package fraud. « That is about people who intercept packages from someone else or people who place an order online and then deliberately opt for the option afterwards where they then have the package delivered to an unsuspecting victim. They then pick up the package and the victim stays behind with the invoice, » says spokesperson Mathieu Goedefroy of Bpost on the VRT.

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The code is sent once the order arrives at Bpost, and on the day of the delivery itself. Bpost charges the web shops an extra supplement for this, but for the time being none of the web shops that opted for the system for the system passed on to the customer. The secure delivery would therefore be used earlier for packages with a high value.