Messages increase phone bills: Where is the difference between scams and services and how to protect yourself? – Economy

You services include the payment of parking, donating money through humanitarian organizations, voting SMS or recently paying for city transport, and the beneficiaries of these services know that the phone bill will be higher than the monthly contract, because they also had additional payments.

However, it is not unknown to happen for years and SMS deceives you.

In these cases, mobile network users claim that they have not applied for any additional services, without the account to enlarge the « SMS » item.

It just happened to a day that regretted us that she did not sign up for « you did not » click « , her monthly phone bill jumped from 2,400 to 3,700 dinars, and even 5,000 dinars reached in January.

She originally thought her operator raised the price of the service. By going to the A1 branch, with which he has a contracted telephone service agreement, learned that her account is actually higher than SMS services.

It was found that SMS received the message from number 3334, and that they came from NTH. What could indicate that it was possible, says our reader, is the fact that these SMS messages were not visible as other messages, but were in « Spam Folder », and they found them a clerk from A1.

Given that services include third party services – your provider, not the operator, our readers are advised to address NTH in A1.

In Kol’s NTH service, they assured her that she launched a favor and that it was impossible for the service to be active, although our reader claimed just the opposite.

They asked her to send complaint on the company on this case to the company (Email Protected).

From NTH, Dane questions about their policy of providing services did not respond until the publication of this text.

What are your services and how to protect yourself?

The President of the Management Board of the Republic Union of Consumer Vesna Perinčić explained for today that the services of additional services, which are independent of the operator, but the operator is provided by the consumer to agree to the service.

« The consumer must make a few steps to activate those services, and that the consumer did not want to accept that services and usually SMS messages with the question: ‘He wants to use those services?' » Perinčić said.

However, when it happens that users have not accepted the activation of a particular service, as it was the case with our reader, then the operator needs to enter the system and check what service is the word, Perinčić indicates.

After that, the operator should make the service provider asks for proof that the procedure for providing you with services is complied with, and if it is documented proved, the user is not entitled to compensation.

« Consumers must watch what they press, not to turn out I didn’t know, no idea what he clicked on. Special care of malicious sites, » said Perinčić.

It also warns consumers to watch which applications install and do not install applications that are not within the operating system of the phone, such as Google Play, Apple App Stora and others.

When it comes to consumer protection from such fraud, Perinčić advises that consumers should or to determine some limit of monthly consumption or to abolish the possibility of you service.

« I personally when I conclude the contract over the operator, I also require you to leave you certain services, such as parking service, or donations, service services. All this can be a surprise », Perinčić said.

What does A1 say?

Given that our reader had an enlarged account in A1, we asked them what their policy was related to you services.

From A1, they stated that services with additional value or services do not provide you with mobile operators, but other companies.

And they explained that these are various services and services that the user independently activates via SMS, through applications or Internet portals – most often entertainment, as well as e.g. Paying the parking lot and sending humanitarian SMS.

They pointed out that mobile operators, in accordance with the Ordinator’s obligations, only technical conditions (SMS) for providing, or use of service, is possible, and the third party is the user with the third party.

From A1, they clarified that this third party is obliged to adhere to legal regulations, as well as providing clear information on the type and content of the service, price and method of collection.

« Using your service starts by sending a user from your user to a third party that the service provides users. User service and service provision, as well as to check the check-out option, » allegations from A1.

They also add to the service provider’s business with a value provider in detail, which is provided for in the commitment of the provider, which is provided for the service provider to address the beneficiary’s law and general acts of the Agency, as well as consumer protection regulations.

« Of course, Serbia strives to meet the users and help them with such a request. We are most commonly needed by providers, explain how to sign out of unwanted services and have the opportunity to activate the systematic ban on their use, with The note that in that case will not be able to pay parking and public transport services in this way, « they pointed out of A1.