“I was shocked, mad and deeply frustrated”

In late February, Bente suddenly lost both internet and TV signal.

When she contacted Norlys, she received a shocking message that her Internet subscription was still registered in her deceased husband’s name.

This is how it writes BT.

« When I told me it was my late husband’s name that had been on the subscription, I was told that the network and thus my TV signal would be back the next day, » says Bente, who was relieved by the employee’s promise that the connection would return quickly.

But it never happened.

Felt powerless

After several days without connection, Bente tried to contact Norlys again, but the telephone queue seemed endless.

« I always paid my bills to Norlys, so I was shocked, mad and deeply frustrated, » she says.

After a week without TV and the internet, Bente was so frustrated that she chose to complain in writing. Norlys lamented and promised to send a new router. However, it never showed up.

Another complaint followed, and another regret was given. Norlys explained that there was a technical error that prevented them from delivering internet at her address.

Bente’s story is not alone. More elderly people are experiencing frustrations with their Internet and TV providers these days, and alone on Trustpilot, over 100 customers have given Norly’s bottom marks within a short time.

Norlys has publicly regretted the situation, but for Bente it is too late.

She just wants to warn other elderly people to be vigilant so that they do not end up in a similar situation.