Finnair abandoned Swedish announcements – a lot of feedback made it reconsider the matter
Flying|According to the airline, abandoning Swedish was a lot of feedback.
Finnair intends to take into account the lack of Swedish -speaking announcements for the customer feedback it received.
The airline was supposed to abandon its Swedish -speaking welcome announcements because passengers found the announcements too long, said Hbl in April.
According to the newspaper, Swedish announcements have ended on April 7 on all flights except Swedish -speaking destinations.
Finnair received a lot of feedback on the language reform and now says he intends to take into account it in the development of its announcements.
“At the same time, according to customer feedback, we strive to keep the announcements intense and essential,” says Tuomas Manninen, Finnair’s Brand and Customer Experience Director in the press release.
However, Finnair does not directly admit in its announcement whether it will continue to announce in Swedish.
Next The update to Finnair’s announcements is still being planned this year.
Passenger announcements tell travelers about safety and flight progresses, as well as catering and shopping.
Safety instructions that are important to all passengers are visually presented in the safety guidelines in the seat pocket and in the safety presentation at the beginning of the flight.
In the past, the Consumer Association also commented on the reduction of the Swedish language, according to which it would have been a « principle and value -based solution ».
« The Swedish speakers deserve to be taken into account and worship in their mother tongue, especially in public supported and owned services, » the Consumer Association said in his open letter For Finnair.
