Extensive disruption at the S-stores collection center-customers were left without grocery shopping
Online store|There have been « pediatric diseases » in the center’s automation, says the S Group.
The abstract is made by artificial intelligence and checked by man.
On Friday, the S Group Collecting Center had a large system failure that prevented food shopping to many customers.
Jukka Ranua, Director of Development at HOK-Elanto e-commerce, says that the fault has been repaired and the customers have been in contact with the compensation.
According to Ranua, the center of automation technology opened a year ago has had ‘pediatric diseases’, but reliability is already at a good level.
« Perfect Ohari! I ordered food for two weeks from the online store and got nothing, ”says Vantaa living in Vantaa Timo Korkiakoski To Helsingin Sanomat.
He is one of the S Group customers who had ordered food on Friday, but were left without his order.
Worst of all, Korkiakoski’s parents are coming to the village this weekend.
HOK-Elanto Development Director of the e -commerce Jukka Ranua He says that at the S-store collectibles center in Vantaa, on Friday, there was a wide system failure that caused disturbance throughout the day. Some customers were left without their online order.
“We are extremely sorry for all the annoyance and effort what these technical problems have caused to our customers,” says Ranua.
The cause of the fault was found and, according to him, corrected on Friday.
S-store customer service has been in contact with customers whose purchases have not been delivered. Shopping has also been credited to customers.
“We will learn from this and find out with the equipment supplier how we can prevent similar cases in the future,” says Ranua.
Timo Korkiakangas says he has made its food order days earlier, but complemented it until Thursday night.
On Friday morning, a message said that the order arrives on the same day from 6:27 pm to 7:07 pm.
In the afternoon, however, a new message came that the order could not be delivered for « unexpected obstacle ».
As a refund, the email was promised to send two EUR 20 front codes. HS has seen the message.
Korkiakoski He says that he and his spouse tend to order two -week grocery shopping with toilet papers and detergents at a time. This time the order was worth € 480.
However, according to Korkiakoski, there have recently been « gross » problems with the availability of products.
For example, basic foods such as skimmed milk or rye bread have not always been available.
« This time, however, the lack of any product was not announced in connection with the order. And then it happened, » he says.
Fortunately, for the parents’ visit, a turkey rope was found in the freezer.
S-stores The collection center was opened in Vantaa about a year ago.
The center of nearly two football fields, using automation technology, is Finland’s largest and at the same time one of the largest e -commerce collection centers in Europe.
According to Ranua, more than one hundred distribution vehicles depart from Rälssie in Vantaa, which provide food orders to thousands of customers in the Helsinki metropolitan area and in Central Uusimaa.
The center employs 150-200 people daily and over a hundred robots.
Center However, according to Ranua, there have been « pediatric diseases » in automation.
He says that once earlier this year, there has been a situation where not all customers could be delivered to their online orders.
However, on average, Ranua says the reliability is already « at a good level ».
