Electrical social bonus not paid to 16 thousand families, the Arera complaint: eight in ten call centers fined
The results of the checks carried out last year by the Authority with the Guardia di Finanza. Eight out of ten call centers of companies active on the free energy market have violated the Code of Commercial Conduct
Electric social bonus not paid to 16 thousand families for 2.4 million. Violation of the Code of Commercial Conduct by the Call Center of eight out of ten operators on the free energy market. Sticks in the wheels to customers (thousands) who wanted to change supplier. The names of the Arera does not make the names, but puts the aggregate results of the checks carried out in 2024 and announced yesterday in Rome in Rome during a meeting between the College of Authority and the Yellow Flames, represented for the occasion by the Division General Rosario Massino, commander special units. The supervisory activity carried out by the inspectors of the Authority and the financiers of the Special Heritage and Services Unit brought the authority chaired by Stefano Besseghini a contest « disbursements » unduly received in various capacities for 8.4 million, partly already recovered, reports the note.
Finte 8 call center
In particular, the yellow flames carried out telephone controls delegated by Arera on the information provided to customers by call center operators referable to 10 sellers of the free market (Here an in -depth analysis on the show). For the 8 operators who violated the rules of the Code of Commercial Conduct, the related sanctioning proceedings have already been started. As for the social bonus for electricity, Arera has verified the delivery to customers in conditions of economic unease and discovered sellers who did not correctly make the reports provided. In 2024, new checks also started, also extended to the gas bonus, which will continue in 2025.
Supervision in 2025
In the activity program for 2025, in addition to strengthening the controls on the sellers, Arera also planned checks on the rates of electric transmission and for the exclusive power supply of the charging points of electric vehicles in places accessible to the public, the quality of electricity distribution services and the safety of gas distribution.
