Customers tell us about sailing -sailing mail packages

Post According to the Post's website, you should travel to Europe for 3-7 business days.

Helsingin Sanomat reported earlier Kirkkonummi Tuija Krappen A package designated in the Netherlands, which adventured more than two months along Germany and the Baltic States.

According to the Post, similar cases are extremely rare. However, customer experience is different.

Three other HS readers tell about problems with packages in Dutch.

Ekenäs Pulmu Pihlström In early December, he tried to send wool socks with his adult daughter to his in -laws.

In -laws never received any incoming notification or message, even though the follow -up information had been used to submit a wool sock broadcast in the Netherlands three times to their recipients.

The package returned to Finland in Vantaa, where it was sent again. In mid -January it was in Lithuania and in February in Germany. Pihlström was in contact with the post office.

“But they didn't know where it was going. It still sails where. Apparently, some turtle is going there, ”Pihlström says.

According to him, the package was particularly emotional.

“What responsibility do they have? Will the mail replace somehow when there are crafts? ” He asks.

Postal communications director Jenni Mattsson says he understands the senders of the package.

According to Mattsson, Post's customer service will be happy to help you find out the package. It requires a shipment ID or other unique information.

If the package sent abroad is returned without reason, the sender may either send it free of charge or get the shipping fee back.

Posti will usually pay 10-20 euros per kilogram of weight for lost packages. Some transmission species may include higher compensation amounts.

According to Mattsson, it is not known to have a more common challenge in Dutch broadcasts.

« Towards the end of the year, we have had individual disruptions related to the Netherlands, but all of these have been repaired, » he says by email.

Most of the packages sent by individuals pass to the Netherlands through the Baltic States.

Posti refuses to give accurate numbers of packages or failed deliveries for different countries for competitive reasons. However, Mattsson emphasizes that most of the deliveries go to the service promise.

86-year-old Pirkko Pelkonen He tried to send his daughter to Groningen in the Netherlands in mid -December.

The package never reached the daughter, even though Pelkonen said the address information was correct.

The Pelkonen package went to the Netherlands and returned to Vantaa. With the help of Post's customer service, he managed to stop it in Finland.

He re -packaged the shipment and put the trip. This time it arrived in less than a week.

“End well, all right. I paid $ 43.39 for the package in December and the same amount when I sent it again. I was going to make a complaint, but it turned out to be almost as difficult as watching the package, ”he says.

Also Ella Vuolasto Already in October, he tried to send winter equipment, Christmas treats and a gift to the child to his sister in October.

The package was a bend in the Netherlands, but for the unclear reason it went back to Finland. After that, it traveled back and forth until after Christmas it was stopped in Finland.

« You never got there for Christmas gifts, » Vuolasto says.

According to the flower, the mail was called for a claim for damages.

Sending the package cost well over 23 euros. He made a claim for compensation on January 7. It is still waiting for processing.