Consumer Ombudsman concerned: dismissal of services is complicated with unreasonable terms and manipulation
Erosion|According to the Consumer Ombudsman, the dismissal should be as easy as the conclusion of a contract.
The abstract is made by artificial intelligence and checked by man.
Consumer Ombudsman Katri Väänänen warns that companies can make it difficult to dismiss services on unreasonable terms and manipulation.
According to Väänänen, dismissal should be as easy as making a contract.
Consumers are advised to provide feedback to companies and to report suspicious practices to the Consumer Ombudsman.
Service According to the Consumer Ombudsman, the dismissal is made too difficult.
The Consumer Ombudsman is concerned about the general phenomenon where companies may make it difficult to dismiss both with unreasonable conditions and manipulative practices.
The dismissal of the service should be as easy as the contract, the Consumer Ombudsman outlines in his announcement. However, it is often difficult for consumers, for example, to find information about dismissal and succeed until the end of the dismissal path.
« Of course, companies want to hold on to their customers, but it is unequivocally the wrong way to dismiss the dismissal. The consumer must not be prevented from exercising his rights, » says the Consumer Ombudsman Katri Väänänen in the bulletin.
Dismissal According to the Consumer Ombudsman “With dark practices”. For example, they refer to the means used in designing websites and mobile applications to make the consumer to do something he was not originally intended to do.
Dark practices may involve misleading or manipulation. For example, a company may express sadness if the customer leaves.
“Hidden information, offering certain default choices and more attractive offers. Consumers also aim to arouse guilt or shame,” says Väänänen.
According to the Consumer Ombudsman, different guidance companies when dismissed, when dismissed, is worthwhile. If it is difficult to terminate the contract, it is advisable to give the company feedback.
The consumer ombudsman can also be given hintif you suspect that the company will deliberately seek to complicate the dismissal or the terms of dismissal are unreasonable.
Consumer is under control infected Among other things, Sanoma Media Finland’s Ruutu+streaming service is difficult to dismiss.
Sanoma Media Finland is a majority owner of STT. HS is also part of Sanoma Media Finlandia.
Based on the solution, the Consumer Ombudsman has also approached companies providing streaming, audiobook and podcast services in a letter of guidance that emphasizes legal dismissal practices.
In the case of Verisure, who provides home security services was missing unreasonably long period of notice.
The Consumer Ombudsman is also looking at problems with dismissal of online subscriptions.
As a result of difficult dismissal practices, redundancy services for consumers have also entered the market. There are also questionable actors from which consumer authorities have received, notifications, as the Dutch Metis International BV
The Consumer Ombudsman considers it alarming if business is created around the dismissal and is considered to be a thing that the consumer should outsource.
“Termination is a key right to the consumer’s right that must be easy to use,” says Väänänen.
