at the door – a man covered with a hooded face

Waiting like buddies

The wife of a 86-year-old citizen with multiple sclerosis, Birutė, did not want to mention her name while protecting her spouse’s privacy.

When he is younger than her husband, this woman takes her pension in an ATM. And her husband is looking forward to pensions on the 11th of each month.

Such is the decision of the spouses, it is more convenient for them. All the more so there was no problem to get a old age benefit at home until the beginning of this year.

“While the retirement was brought by the Bastaras employees, we knew we would pension exactly for exactly day and hour. It was very convenient to get an employee’s visit in the morning hours. For a long time, Janina and Janina wore us a pension. We always trusted them and were happy that they followed the agreement to come the same day and hour. And the women themselves were very kind and friendly, we waited for them as old friends every month, ”Birutė said.

Thought the thief came

Since the beginning of this year, the Lithuanian Post has begun to provide the pension service.

In the first month, a girl came to the elders’ house.

The second came the guy. Not only did his appearance shock, he also frightened the elderly citizens. The young man did not have a regular bag with the logo of Lithuania Post.

He did not show the certificate for the first time the people visible.

« Only when asked, he pulled a muddy, fused, crushed certificate without a photo. The employee’s name could not be understood, it was illegal. The young man was covered with a hood. It is really hard to understand that he is a post office, » said Birutė, the wife of an elderly man waiting for her pension house.

Doubts about the young man dissipated only when the coming person gave the seniors money.

The same man brought a pension to this elder a couple more times.

Met an unseen letterman

The 11th day of the month, when the senior usually retires, was Sunday in May-a unemployment day.

The post office is not working on Monday, so the spouses waited for the postman Tuesday. Because it was reported in advance.

The pension carrier was expected to come in the morning, but until 11 p.m. He did not appear.

Today, the spouses at 11:15 p.m. had to visit the doctor. Therefore, he left the post office worker before they received.

That day, the elders received no knowledge whether the man had come to them and when he could wait for him the next day.

Emotions: The elderly fears anyone to open the door, especially if there is a stranger with a hooded man on their heads. / Photo by Ilma Jurkuvienė

« We were determined to wait for him on May 14, but we sat unnecessarily all day at home. On Thursday, 15, my husband agreed to the stairwell before.

The woman did not hide the surprise that three different employees brought a pension to her husband in less than half a year.

The complaints do not escape

Lukas Zadarackas, a public relations representative of Lithuania Post, is asked whether the townspeople were complaining and did not hide that retirees complain.

The vast majority of these complaints are due to the presentation of pensions to the home due to the fact that the pension was not delivered at the date of Sodra’s report.

Because this day coincided with Sunday or Monday, that is, with days when the messengers are not working.

According to Zadarack, such complaints are single.

“As a reminder, the pension to the residents is presented to the residents on the day of the month specified in the Sodra payment report. In the event that the day coincides with Sunday or Monday, the pension is delivered on Saturday or the next business day. If the benefit day coincides with the day of the official holiday, the beneficiaries are delivered to the beneficiaries before the day of that celebration, ”the company spokesman explained.

Mr Zadarack explained that if the postman did not find the recipient at home, the pension is to be delivered to the house for the second time in the next three days.

Each Lithuanian postant has a certificate with a photo with a photo and recorded duties and can show it.

If the recipient’s house has not found and the second time, the employee must leave the information message in the mailbox. It must indicate which post office pensioner is invited to come to withdraw pensions.

Birutė’s spouse of May pension was not on Tuesday, on the first day of work after the holidays, but Thursday.

On the outfit – the logo

According to the rules of the company, if pensions fail to pay or deliver the current month, the recipient receives the benefits of the previous and current month next month.

Asked where and how to report inappropriate, according to the consignee, the postman’s post, the representative of the Lithuanian Post explained that claims or complaints about the pension delivery service could make the company’s customer service specialists by e -mail or telephone.

Probably not all employees of the company comply with the requirements and rules they have set, as L. Zadarackas stated: « Every Lithuanian postant has a certificate with a photo and position and, upon request, can show them.

Birutė said that after her remarks about an illegible certificate of Lithuanian post office, he was unpleasant to hear the accusations, but the man admitted that he had to change the license.

Next month, the woman no longer asked for the document because she knew it and was pleased that the institution’s employee looked much more orderly than for the first time.

Did not praise

« Although we have a respectable age, we are still active, civic, social and responsible – the public tender won by Lithuania Post has not proven. We are very disappointed and we are not afraid to say openly that they are worthy of reprimand. Bastar employees, « Birutė did not hide her emotions.

The woman recalled that the people of this company did not bring pensions only if the 11th day of the month was Sunday. But as early as Monday, the employees of the company received a visit to the agreed time.

If the pension day was Saturday, the seniors received money that day.