Antitrust, Enel Energia will have to compensate 40 thousand customers for over 5 million: that’s who he has the right

Enel Energia will have to compensate over 40 thousand customers. The Antitrust Authority closed with commitments the investigation launched against Enel Energia for possible incorrect commercial practice. The Authority had started the procedure because the methods used to communicate to the user the renewal of the economic conditions of supply expiring – and with effect from 1 June 2023 – they could not make consumers aware of the increases introduced. It is read in a note from the authority in which it is explained that thanks to the commitments accepted by the Antitrustust, Enel Energia will guarantee over 40,000 customers of compensatory types of over 5 million euros.

Who has the right

In particular, explains the antitrust, the refreshment will be automatically recognized to those who should have received a renewal communication via postal channel (with effective economic conditions starting from June 2023 and until April 2024), which however is not delivered. In addition, the refreshment will also be recognized to those who have received a renewal communication via the web (with effective economic conditions starting from June 2023 and until April 2024) and has presented a complaint to Enel Energia and/or the Antitrust ADMENT on the date of adoption of the acceptance of the commitments, complaining about the poor clarity of the message of the new contractual conditions. The compensatory measure proposed – explains the note – concerns both those who have maintained the contractual relationship with the company – to which a bonus on the invoice will be paid – and those that have instead passed on to another operator, which will be issued a credit note.

Greater transparency

Enel Energia then committed to carry out information measures consisting of an articulated system of notices and reminders, complementary to each other (sms, email, invoice, notification via App and reserved area) to remind customers the application of the new economic conditions. Finally, the company has committed itself to Change the graphic and textual part of the accompanying letters And to enhance the information systems and the features related to the assistance service, with particular reference to the renewals of the expiring economic conditions.

The Codacons « expresses satisfaction for the refreshments that will come to the consumers involved in the case of the unilateral changes of contracts not adequately communicated by Enel Energia, an affair that had seen the Codacons solicit automatic compensation in favor of damaged users ». The association’s note then reads: « Last April, on the occasion of the start of the preliminary investigation of the Antitrustust we asked to define measures to compensate the consumers involved in the failure or incorrect communication about the changes of the tariff conditions directly and automatically, under penalty of a compensatory action to make the citizens concerned the return of the major sums paid to the bill due to the incorrect or lack of communications on the increases, customers to exercise their rights, such as the withdrawal. Therefore, the commitments made by Enel to grant refreshments to all damaged customers are therefore good ». For the consumer association, however, it is necessary to do more. « It is necessary to adopt all the technical measures to prevent similar cases in the future and to eliminate any shadow on the communications of the unilateral changes of contracts by energy suppliers », concludes Codacons.