About 4finance Services Customers don’t complain / day

Also 4finance As a financial services participant, he looks back at the past year and the quality of services provided. 4finance In 2024, one million lending application was examined and evaluated in Latvia. Of this million, approximately 200,000 applications, including repeated customer applications, or 20 %, were made of a positive credit decision.

The number of complaints about 4finance The services provided after the 1 million applications and the issue of loans – eleven for the entire 2024. In addition, the year 2024 is no exception – the number of customer complaints applications in 2023 – 18, 2022 – 10, this year – 1.

”4finance The consumer lending service provided is of high quality. We have reached a level where customers decide 0.001 in cases of a complaint in connection with the service they receive or not receive. This is a good indicator that both the rest of the non -bank lending sector and the banks will pursue. We have achieved this by creating a serious, robust credit assessment system that works effectively. As a result, our customers receive a quality service that is satisfied. And 4finance Provides good service to customers whose solvency is appropriate. It could be said that there are no complaints about our work, ”concludes Givdo Endler, 4finance Head in Latvia.