A couple in Helsinki bought cheeses for 400 euros for their wedding – only a small part was eaten and the rest disappeared into the cadres
Wedding|HS asked his readers for experiences of a long -time wedding. Wedding complaints are rare in the Consumer Disputes Board.
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A couple in Helsinki says their wedding failed due to the actions of a festive service company.
The couple ordered cheeses for € 400, but most disappeared into the cadres.
The CEO of the festive service company acknowledges communication with a failed customer.
According to the chairman of the Consumer Disputes Board, the wedding complaints are rare.
Helsinki Marianna Järvinen59, got married in February last year. The party had to go easy because the couple hired an outside company to organize a party.
The opposite happened. The food of the party was delicious and the DJ knew, but many other things went.
Hs asked on Thursday Readers have experiences with a long -time wedding. Readers told about dirty festive rooms, during the rest of the food and the inactivity of sound. Järvinen is one of the readers who told her story.
According to him, the charming production, which organizes about € 8,000, rented a party space, made food for about 80 guests, and organized the kitchen staff and DJ.
“The party was disappointing with what we had agreed and paid for big money,” says Järvinen.
Food And according to Järvinen, the cake was brought much less than what was agreed with the organizer company. For example, the couple had ordered eight cakes, but at first only two were brought up.
Then Järvinen asked the staff if there was no need for more cakes. Only then did the third cake been available.
« One guest said he was good, but he hadn’t dared to take a big return when there were only three cakes, » Järvinen says.
In the end, the wedding couple did not ask the party staff if the cakes were busy at all.
« The rest of the cakes disappeared like ashes into the wind, » he says.
Doubt There was also the fate of the surplus foods.
According to Järvinen, the organizer company was conditional that warm and available food should not be taken home for hygiene reasons.
Still, surplus, cold -stored foods disappeared after the party.
Among the lost foods were the cheeses purchased by the wedding couple themselves, only some of which ended up. It took 400 euros for cheese serving.
Järvinen’s spouse didn’t even have time to taste the cheeses because they were only available for a short moment.
Järvinen thought there was a sense of hurry at the party, and the dishes and party guest dishes were collected too quickly.
Lake The party arrangements eventually made a complaint.
In response, the charm production regretted and finally offered the couple a delicatessen worth € 50.
The couple did not take the offer.
Charming production managing director Olli Hyttinen According to the delicacy basket, the delicacy basket has been offered as a gesture of apologies, not compensation for complaint.
« If it was that something that has been agreed in the agreement is missing, the complaint would be clear. Of course, we always try to keep our customers happy, » Hyttinen says.
According to him, the company’s practices include that customers can take their home -made cold -backed cold offers in their own boxes that have not been available.
However, they have to be taken out of the party during the same evening, as the fridge in production spaces always go off after the event.
In addition, customers are allowed to take their own offerings, such as cheeses, to their home.
Even the fate of lost cheeses has remained a mystery to the Hyttinen, even though the matter was investigated after the party.
« One option is that the cheeses have been thrown away for hygiene reasons if they have been considered to cause odor in a warm refrigerator, for example, to the next party. »
According to Hyttinen, waste food is not a big problem at the charm of production parties, as the amount of food is usually well assessed. According to him, in particular, the number of cakes is rarely dimensioned.
Hyttinen thinks that in the case, misunderstandings may have occurred. The company strives to discuss the details of the party with customers at the design stage so that all parties will understand the practical issues in advance.
« Probably for this customer we have not succeeded in communication, » Hyttinen admits.
To the Consumer Disputes Board Only a few of the wedding arrangements will be initiated a year, says the chairman Juho Kankkunen by e -mail.
In recent years, the panel has resolved 1-5 such issues each year. The dispute about weddings is thus rare on the board, he writes.
